About this course
The FET Certificate: Retail Insurance Level 4 is designed to provide learners with the essential knowledge and skills required for a successful career in the retail insurance sector. This qualification focuses on the principles of retail insurance, including product knowledge, customer service, and compliance with industry regulations.
PROGRAM LEARNING OUTCOMESUpon completion of the program, graduates will be able to:
- Understand and apply the principles of retail insurance
- Evaluate and recommend appropriate insurance products to clients
- Provide exceptional customer service in the retail insurance environment
- Ensure compliance with relevant regulations and industry standards
- Develop effective communication and relationship management skills
KNOWLEDGE MODULES
- Introduction to Retail Insurance
- Insurance Products and Services
- Risk Assessment and Management
- Legal and Regulatory Framework
- Customer Service Excellence
- Financial Literacy in Insurance
PRACTICAL MODULES
- Policy Administration and Management
- Claims Processing and Evaluation
- Customer Relationship Management
- Practical Applications in Retail Insurance
- Case Study Analysis
DELIVERY MODEL Delivery Mode: Blended learning approach combining classroom instruction and online modules Language: English Duration: 12 monthsADMISSION REQUIREMENTS
- Matric Certificate or equivalent qualification
- Basic mathematical literacy
- Communication proficiency
- Computer literacy
DOCUMENTS REQUIRED
- Completed application form
- Certified copy of ID/Passport
- Academic transcripts
- Professional references (if applicable)
- CV/Resume
SELECTION CRITERIA
- Academic performance
- Interest in the retail insurance sector
- Communication skills
- Basic mathematical ability
This FET Certificate in Retail Insurance prepares graduates for careers in various roles within the retail insurance industry, focusing on customer service and product knowledge essential for success in this dynamic field.
