Upon completion of the program, graduates will be able to:

– Understand the principles and practices of microfinance.

– Provide effective support and advice to clients seeking microfinance services.

– Demonstrate knowledge of the regulatory environment affecting microfinance.

– Develop skills in customer service and relationship management.

– Apply basic financial literacy concepts to assist clients in managing their finances.

**KNOWLEDGE MODULES**

– Introduction to Microfinance Principles

– Regulatory Environment in Microfinance

– Customer Service in Microfinance

– Financial Literacy and Management

– Microfinance Products and Services

**PRACTICAL MODULES**

– Microfinance Operations and Procedures

– Client Relationship Management

– Case Studies in Microfinance Practices

– Practical Applications in Microfinance Services

– Role-Playing Scenarios for Client Interaction

**DELIVERY MODEL**

**Delivery Mode:** This course is offered online, providing flexible learning opportunities.

**Language:** English

**Duration:** 12 months

**ADMISSION REQUIREMENTS**

– Matric Certificate or equivalent qualification

– Basic mathematical literacy

– Communication proficiency

– Computer literacy

**DOCUMENTS REQUIRED**

– Completed application form

– Certified copy of ID/Passport

– Academic transcripts

– Professional references (if applicable)

– CV/Resume

**SELECTION CRITERIA**

– Academic performance

– Interest in the microfinance sector

– Communication skills

– Basic mathematical ability

This National Certificate in Micro Finance Level 3 equips graduates with the foundational skills and knowledge necessary for a successful career in the microfinance industry, focusing on client support and regulatory compliance.