About this course
PROGRAM DESCRIPTION
The **National Certificate: IT (Systems Support) LV 5** is designed to equip learners with the essential skills and knowledge required for a successful career in IT systems support. This qualification focuses on developing competencies in managing and maintaining computer hardware and software systems, as well as providing technical support for network and server environments.
Participants will gain practical experience and theoretical knowledge necessary for troubleshooting, configuring, and optimizing IT systems. This qualification is ideal for those looking to advance their careers in IT support or pursue further studies in related fields.
PROGRAM LEARNING OUTCOMES
– Understand the principles of IT systems support and management.
– Develop skills in troubleshooting hardware and software issues.
– Gain knowledge of network configurations and server management.
– Communicate effectively with users to resolve technical problems.
**Minimum Credits:** 120
**Duration:** 12 to 24 months
**Work Experience:**
– A NQF Level 4 qualification or equivalent experience in IT or technical support.
Course Requirements
– Core competencies in systems support
– Specialization in hardware and software troubleshooting
– Elective modules
– Research and project activities
1 – **KNOWLEDGE MODULES**
– Introduction to IT systems support
– Hardware and software installation and maintenance
– Networking fundamentals and configurations
– Server management and administration
– Customer service and communication skills
2 – **PRACTICAL MODULES**
– Perform hardware diagnostics and repairs
– Install and configure software applications
– Troubleshoot network connectivity issues
– Provide technical support to users
– Document technical procedures and solutions
3 – **WORK EXPERIENCE MODULES**
– Engage in practical projects related to systems support
– Document and reflect on troubleshooting experiences
– Assist in real-world IT support scenarios within a workplace
– Collaborate with peers on systems support tasks
Delivery Model
**Delivery mode:** Face-to-Face, online instructor-led sessions, online self-paced
**Language:** English
**Audience:** Designed for individuals seeking to start a career in IT systems support or enhance their technical skills
Fachs International College of Business & Technology aims to attract the brightest students who demonstrate academic excellence and motivation to benefit from our educational offerings. We welcome applicants of all backgrounds, with admissions selection criteria based on fairness and equal opportunity, assessing applicants solely on personal merits.
ADMISSION REQUIREMENTS
– Cumulative grade point average (GPA) of 3.0 or above
– Interest in information technology and systems support
– English competency demonstrated through previous studies
DOCUMENTS REQUIRED
– Completed online application form
– Diploma and official grade transcripts
– 2 Reference letters
– Resume/Curriculum Vitae
– Personal statement
– Copy of an identification document (passport or similar)
– Application fee
SELECTION CRITERIA
– Academic excellence and potential
– Motivation and suitability for the program of interest
– Previous experience in IT or systems support
– Personal qualities and competencies
– Commitment and interest
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Members
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