About this course
The FETC: Banking Level 4 is a comprehensive qualification designed for individuals seeking to establish a career in the banking sector. This accredited course covers essential banking competencies, including the regulatory environment, customer service, and key banking products and services.
PROGRAM LEARNING OUTCOMESUpon completion of the program, graduates will be able to:
- Understand the regulatory and legal framework governing the banking industry.
- Provide exceptional customer service and support in banking operations.
- Identify and explain key banking products and services.
- Implement effective marketing and sales strategies within the banking context.
- Develop skills in financial analysis and risk management.
KNOWLEDGE MODULES
- Introduction to Banking Principles
- Regulatory Environment and Compliance
- Customer Service Excellence in Banking
- Marketing and Sales in Banking
- Banking Products and Services
- Financial Literacy and Analysis
PRACTICAL MODULES
- Banking Operations and Procedures
- Customer Relationship Management
- Case Studies in Banking Practices
- Practical Applications in Financial Services
- Role-Playing Scenarios for Customer Interaction
DELIVERY MODEL Delivery Mode: This course is offered online, allowing for flexible learning opportunities. Language: English Duration: 12 monthsADMISSION REQUIREMENTS
- Matric Certificate or equivalent qualification
- Basic mathematical literacy
- Communication proficiency
- Computer literacy
DOCUMENTS REQUIRED
- Completed application form
- Certified copy of ID/Passport
- Academic transcripts
- Professional references (if applicable)
- CV/Resume
SELECTION CRITERIA
- Academic performance
- Interest in the banking sector
- Communication skills
- Basic mathematical ability
This FETC in Banking Level 4 equips graduates with the foundational skills and knowledge necessary for a successful career in the banking industry, focusing on customer service and regulatory compliance.
