About this course
PROGRAM DESCRIPTION
The **FET: Information Technology – Technical Support LV 4** qualification is designed for individuals aspiring to build a career in the Information and Communication Technology (ICT) sector, specifically in technical support roles. This program provides learners with the foundational knowledge and skills necessary to troubleshoot and resolve various IT-related issues.
Participants will learn about hardware and software support, network management, and customer service skills essential for effective technical support. This qualification is ideal for those looking to enter the IT field or enhance their existing technical skills.
PROGRAM LEARNING OUTCOMES
– Understand the principles of technical support and IT service management.
– Develop skills to troubleshoot hardware and software issues.
– Communicate effectively with users to resolve technical problems.
– Gain knowledge of network configurations and maintenance.
**Minimum Credits:** 120
**Duration:** 12 to 24 months
**Work Experience:**
– No prior experience required, but familiarity with basic IT concepts is beneficial.
Course Requirements
– Core competencies in technical support
– Specialization in hardware and software troubleshooting
– Elective modules
– Research and project activities
1 – **KNOWLEDGE MODULES**
– Introduction to IT technical support
– Hardware setup and maintenance
– Software installation and troubleshooting
– Networking fundamentals
– Customer service and communication skills
2 – **PRACTICAL MODULES**
– Perform hardware diagnostics and repairs
– Install and configure software applications
– Troubleshoot network connectivity issues
– Provide technical support to users
– Document technical procedures and solutions
3 – **WORK EXPERIENCE MODULES**
– Engage in practical projects related to technical support
– Document and reflect on troubleshooting experiences
– Assist in real-world IT support scenarios within a workplace
– Collaborate with peers on technical support tasks
Delivery Model
**Delivery mode:** Face-to-Face, online instructor-led sessions, online self-paced
**Language:** English
**Audience:** Designed for individuals seeking to start a career in IT technical support or enhance their technical skills
Fachs International College of Business & Technology aims to attract the brightest students who demonstrate academic excellence and motivation to benefit from our educational offerings. We welcome applicants of all backgrounds, with admissions selection criteria based on fairness and equal opportunity, assessing applicants solely on personal merits.
ADMISSION REQUIREMENTS
– Cumulative grade point average (GPA) of 3.0 or above
– Interest in information technology and technical support
– English competency demonstrated through previous studies
DOCUMENTS REQUIRED
– Completed online application form
– Diploma and official grade transcripts
– 2 Reference letters
– Resume/Curriculum Vitae
– Personal statement
– Copy of an identification document (passport or similar)
– Application fee
SELECTION CRITERIA
– Academic excellence and potential
– Motivation and suitability for the program of interest
– Previous experience in IT or technical support
– Personal qualities and competencies
– Commitment and interest
Members
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