FET Certificate: Leadership Development NQF 4

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FET Certificate: Leadership Development NQF 4

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About this course

The Fachs College School of Public Administration will be opened very soon.The South African government has placed service delivery at the core of its development goals. As such, government, municipal and public entity managers and executives have increasingly been expected to have skills and competences needed to run an efficient, economic and effective public administration. If you want to start or boost your career in the public sector then a qualification from the Fachs College School of Public Administration get your foot in the door.The Fachs College School of Public Administration provides strong foundational training in all aspects of public management and policy making, which fosters the development of future public sector leaders.

Course Outline

Details

SAQA ID: 50081 

NQF Level: 4 

Minimum Credits: 160 

Duration: 12 months (1 year) 

Modules

  •   Orientation to a contact centre
  •   Business-Writing Skills
  •   Language and Communication
  •   Diversity of a Contact Centre
  •   Problem Solving in a Contact Centre
  •   Service Excellence in a Contact Centre
  •   Telephone Skills in an Inbound Contact Centre
  •   Working in Teams in a Contact Centre
  •   Working in an Emergency Contact Centre

Study Schedule

  • Fulltime (Mon – Fri)
  • Part-time (Evening Classes)
  • Weekends (Saturday 9-4)
  • E-Learning(facilitator Lead Sessions/ Self-Paced E- Learning)